Frequently Asked Questions

We bring events to life with visual entertainment, event production, professional lighting, and interactive game show experiences. From weddings and private parties to corporate events and virtual productions, we offer custom-designed services that match your vibe, vision, and audience. Unsure of what you need? No worries—we're here to guide you!

We’re based in Greenville, South Carolina, and proudly serve events throughout the Upstate, as well as North Carolina and Georgia. Planning something a little farther out? Let’s talk—we love a good road trip when the fit is right!

While we primarily serve the Upstate South Carolina, North Carolina, and Georgia areas, we’re always open to new opportunities! If your event is outside our regular service areas, just reach out—we’d love to discuss how we can make it happen, and we’ll work with you on travel details and any associated fees.

Booking with us is straightforward and stress-free! Here's how it works: Reach out – Fill out our contact form or call us. We'll discuss your event, vision, and required services. Custom proposal – Based on your event details, we'll create a personalized proposal with options and pricing. Secure your date – Once you're satisfied with the proposal, we'll send a contract and a non-refundable retainer to reserve your date. Event planning – After booking, we'll collaborate on details, from production timelines to entertainment elements, ensuring everything is seamless. Event day execution – On the event day, we'll handle all technical and creative aspects, so you can enjoy the moment.

Absolutely! We customize all our experiences to match your unique event and vision. Whether it's a wedding, corporate event, or private party, we collaborate with you every step of the way to design a package that fits your needs, style, and vibe. Every event is unique, and we're here to make yours one-of-a-kind. Let's work together to bring your ideas to life!

We always do our best to be flexible and accommodate last-minute bookings, depending on availability. While booking early is always recommended, we understand that things come up, and we’re happy to see how we can make it work for you. Reach out as soon as possible, and we’ll do our best to bring your vision to life—even on short notice!

To officially secure your date, we require a signed contract and a non-refundable retainer. Once those are in place, your event is locked in and we're all yours! If you have any questions along the way, we’re here to help.

We accept a variety of payment methods to make things as easy as possible for you. You can pay via credit card, debit card, bank transfer, or checks. If you have a preferred method, just let us know—we’re happy to work with you!

We totally understand that things come up! If you need to reschedule, we’ll gladly work with you to find a new date. If you do need to cancel within 30 days of your event, you may qualify for a partial refund. Just a heads-up: retainers are non-refundable. If you have any questions, we’re just a message away!